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In an earlier column on Founding Fuel on why the Human Resources (HR) function needs to be agile, we discussed two key aspects:
- That the HR function must be at speed with the customer—to ideate, learn, deploy talent and build the right organisation capabilities.
- And that agile HR blurs the lines between the customers and employees. This essentially means an employee experiences what the customer does.
If these work in tandem, employee experiences mirror customer experiences designed and delivered by the company.
This write-up discusses how agility blurs the lines between customers and employees and details the 8 customer like employee experiences that matter.
JUNE 2017 © HARI ABBURI | RE-USE OF E8© WITH CLEAR ATTRIBUTION AND REFERENCE TO THE AUTHOR