By Hari Abburi
HR teams have done some outstanding work responding to the threat of coronavirus. In what is being called the world’s largest work-from-home experiment, we have discovered that many organizations are not prepared. There has never been a more important time to talk about agility. But it is also important that we do not confuse resilience with agility. Crisis management is about resilience and adapting to survive, while true agility reshapes how you do your business ahead of time in a customer-centric way.
Tomorrow’s agility comes from yesterday’s decisions.
The need to act is vital, and it begins with the customer. What we do for the customers is the only guiding principle in how things should be done in HR. If there is something we do in HR that does not directly fit what we do for our customers, we must drop it. It is important for leadership teams to spend the time applying the three elements of agility to create a rapid transition toward it.