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In my earlier column on Founding Fuel on why the Human Resource (HR) function needs to be agile, we discussed two key aspects:
- That the HR function must be at speed with the customer—to ideate, learn, deploy talent and build the right organisation capabilities.
- And that agile HR blurs the lines between the customers and employees. This essentially means an employee experiences what the customer does.
If these work in tandem, employee experiences mirror customer experiences designed and delivered by the company.
Employee experiences are about design thinking
I had also articulated how smartly designed digital interfaces can enhance employee experiences. This includes things like the ability to access information customers may need, simplify routine tasks, or make it easy for employees to choose and access solutions or services they need.
“There can only be one brand promise to customers and employees”.
JUNE 2017 © HARI ABBURI | RE-USE OF E8© WITH CLEAR ATTRIBUTION AND REFERENCE TO THE AUTHOR